Terms of service

  • “TOT N TALES FZ LLE”  maintains the  Website https://totntales.com/ (“Site”).
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

There is "NO REFUND" & "NO CANCELLATION" policy

CANCELLATION & REFUND: orders once placed cannot be canceled. We do not offer refunds for personalized or custom made items.

We accept returns within 7 days of receipt, only the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

–  DELIVERY / SHIPPING POLICY 

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third party courier. Delivery within UAE shall take between 1-5 working days for non-personalised products and 7-14 working days for personalised products. Delivery in other countries including GCC shall taken between 12-20 working days.

  • Process of shipping – Courier
  • Delivery Area – Local(Dubai), UAE (Abu Dhabi, Sharjah, Ajman, Ras al Khaimah, Fujairah & Umm Al-Quwain), GCC Countries (KSA, Kuwait, Bahrain & Oman) and International
  • The time duration for the shipment to reach the customer
    • International and GCC Countries – 12 to 20 working days
    • Local – 7 to 14 working days
  • Delivery Charge
    • Local – AED 15 delivery for UAE
    • International and GCC Countries – Shipping and Custom duty & Vat will be calculated at checkout

Email us at info@totntales.com